Log In Help

• What if I have forgotten my User Name?
• What if I have forgotten my password?
• My user name and password are correct, but I still can't log in, what should I do?

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Establishing Your Account

• Who is eligible to register for an account?
• How long does it take to register?
• How long does the process for membership petition take?
• What information do I need to register?

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Retrieving Your Account Information

• How do I retrieve my user name?
• How do I reset my password?
• I have forgotten what e-mail address I used to register. How can I reset my User Name or password?

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Manage Your Account

• How often should I change my password?
• Is it mandatory that I change my password?
• How long will it take to update my information in the system?

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P.R. Social Club

• What are billing numbers and member numbers?
• Will I receive reminder emails or text messages about an upcoming event?
• How much does membership cost?

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Search

• I entered the topic I am looking for on the site search page, but nothing came up. What should I do next?
• What if there are no entertainment partners within search proximity I selected?

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Web Assistance

• What programs do I need to view the BeThereRewards Site?
• Why am I not receiving the e-mail to reset my password?
• How do I ensure I receive e-mail communications from the P.R. Social Club?

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Reservations

• How do I book a reservation?
• How do I cancel a reservation?
• Is there a cancellation fee? What's the refund policy?
• I want to book an out of state reservation is that ok? and does the club provide travel?